The ERenew software is free to download and use for flashing. There is no licence fee, no subscription and no monthly fee. The diagnostic tools are available while your account holds credits, and using them spends nothing. Saving a diagnostic report costs 1 credit. Credits are bought in packs.
These Terms govern your use of the ERenew software for Windows, the website electrorenew.app, your ElectroRenew account and dashboard, credit purchases, and the saved reports, certificates and verification pages that come with them (together, the "Service"). The Service is provided by ELECTRO RENEW SASU.
By creating an account, installing the software or buying credits, you accept these Terms. The Service is provided to businesses only (section 4). If you use the Service on behalf of a business, you accept them for that business and confirm you are authorised to do so.
The Service includes:
The features available, and which of them require credits, are described on electrorenew.app. We may add, change or remove features over time.
The Service, including the purchase of credits, is reserved for professionals — repair shops, refurbishers, resellers and other businesses that handle mobile devices — acting for the purposes of their trade, business or profession. By creating an account or buying credits, you declare that you are acting in that capacity. Consumers may not buy credits. You must be at least 18 years old and able to enter into a binding contract.
You may only use the Service on devices you are authorised to work on, for example your own stock or devices a customer has entrusted to you.
An account is needed to download the software and to use credits. Registration requires an email address. Keep your sign-in details confidential; you are responsible for activity carried out under your account. Tell us promptly at contact@electrorenew.fr if you believe your account has been used without your permission.
Downloading the ERenew software and flashing devices are free. No licence fee, subscription or monthly fee applies.
The diagnostic tools are available while your account holds credits. Using them does not spend credits. Saving a diagnostic report spends 1 credit, and that credit covers the report's certificate, verification code, printable label and dashboard copy. Reprinting a label does not spend a credit. If a credit is spent but the report is not saved, tell us at contact@electrorenew.fr and we will restore the credit.
Credits are sold in packs. The price and number of credits of each pack are shown on electrorenew.app at the time of purchase, in euros. VAT is not applicable (art. 293 B of the French Tax Code). Payment is made by card through our payment provider, Stripe; we do not receive or store your card number. Credits are added to your account balance once the payment is confirmed.
Credits stay on your account balance for as long as your account exists.
Credits are not refundable once added to your account, whether or not they have been used. As the Service is sold to professionals only, the consumer right of withdrawal does not apply. This does not affect a refund the law requires: if you were charged twice for the same pack, or paid for credits that were never added to your account, we refund the amount concerned. If ELECTRO RENEW SASU permanently discontinues the Service, it will refund unused credits at the price you paid for them.
Credits have no cash value and cannot be transferred to another account or resold. When an account is closed, whether at your request or under section 11, unused credits are lost.
Questions about a purchase should be sent to contact@electrorenew.fr.
A saved report records the device's technical data and test results at the time of testing, and is digitally signed with ELECTRO RENEW SASU's own key so that later changes can be detected. The signature is not a third-party certification. A report does not attest the device's IMEI blacklist status or carrier lock, neither of which is measured. Anyone who has a report's verification code or QR label can view its verification page online.
A report describes the device as tested; it is not a guarantee of the device's future condition. Some results may depend on checks confirmed by the technician; you are responsible for the accuracy of what you record.
Diagnostic reports you generate belong to you.
For the device data contained in diagnostic reports, the repair shop is the data controller and ELECTRO RENEW SASU acts as its processor. The data processing agreement required by GDPR Art. 28 is set out in section 7 of our Data Protection Notice and forms part of these Terms. For account and purchase data, ELECTRO RENEW SASU is the controller; see our Privacy Policy.
Retention. Saved reports and their public verification pages are kept for 24 months from the test date, as stated in the Data Protection Notice, after which the report data is deleted and only the certificate ID and its status remain. You may ask for earlier deletion of any of your reports.
Device owner's consent. When you erase or factory-reset a customer's device with the software, you are responsible for obtaining the device owner's consent beforehand (for example on your drop-off form) and for keeping a record of it. ELECTRO RENEW SASU does not verify that consent. A factory reset is recorded as a factory reset; the software does not claim erasure to any data-sanitisation standard.
You must not:
Restoring or erasing a device deletes the data on it. Make sure any data the device owner needs has been backed up first.
The software, algorithms, interfaces, documentation and content of the Service, and the ElectroRenew and ERenew names and logos, are the exclusive property of ELECTRO RENEW SASU. You receive a limited, non-exclusive, non-transferable right to use the Service in line with these Terms. No other rights are transferred.
iPhone firmware is Apple's and is downloaded from Apple's servers; we do not host or modify it.
To the maximum extent permitted by applicable law, ELECTRO RENEW SASU shall not be liable for:
Total aggregate liability shall not exceed the amounts you paid to ELECTRO RENEW SASU in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence or wilful misconduct.
ELECTRO RENEW SASU may suspend or close an account in the event of:
Except where immediate action is needed to stop fraud, unlawful use or a security risk, we will tell you the reason by email first and give you a reasonable opportunity to respond.
You may stop using the Service at any time. To close your account, write to contact@electrorenew.fr. Section 6 applies to unused credits.
These Terms are governed by French law. As these Terms are concluded between professionals, any dispute arising from or in connection with them shall be subject to the exclusive jurisdiction of the courts of Paris, France.
ELECTRO RENEW SASU may update these Terms. Material changes will be announced by email to the address associated with your account before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
For questions regarding these Terms, contact: contact@electrorenew.fr
These Terms are published in French and in English. If the two versions differ, the French version prevails.